ASSISTANCE
MULTI USER CONFERENCE
The application consists of a backoffice and a user app (free & unlimited download). From the backoffice station it is possible to send photos and documents as well as connect multiple technicians to increase problem solving skills. ERA OverSense allows you to virtually collaborate and share your skills by removing geographical barriers. The technicians and experts will be able to help younger colleagues improve their knowledge even if they are distant in other locations and countries. Downloadable from stores, available for Android & IoS
INTEGRATED AUGMENTED REALITY
Send videos and images in Augmented Reality and engage multiple users at the same time. Improve service and profoundly innovate the way you provide assistance and maintenance. A useful service to offer in after-sales contracts with "added" value for high-level customer care. By using ERA OverSense with different devices, connected users can share views of environments and equipment.
HIGHLIGHT THE PROBLEM
The supervisor from the back office and the technician on site (or the customer if provided with the application) can highlight the fault by drawing on the precise point of the framed image. Each user can draw on their screen, thanks to augmented reality, to indicate the area of interest on the shared screen.
CMS AND BRAND CUSTOMIZATION
An integrated CMS (Content Management System) allows you to manage access, records and technical documents useful for assistance). At the end of the assistance it is possible to draw up an activity report to send to the office.
KEEP IN TOUCH
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